Tour of Zappos

Last week, two members of our BON family got the chance to go to Las Vegas and were also able to visit Zappos. Travis Seeger was kind enough to fill us in on their experience.

By Travis Seeger:

If you have the chance to get to Vegas it’s not the clubs or the strip that is the “must see” attraction – it is the tour at Zappos that can’t be missed. Being my first time in Vegas I wasn’t sure what to expect, but for me, it was all downhill from the moment we left the Zappos campus.

Mark, our VP of Sales, informed me about a week before we were scheduled to fly out that he had booked us an upgraded tour of the Zappos complex. I was super-stoked as I’ve ordered from Zappos before and I actually just received a pair of KEEN shoes a couple days earlier. I’ve heard so much about the company and how they put customers first. A lot of companies from all different industries claim to do the same, however, Zappos backs it up. They have the following to prove it with 1,853,814 followers onTwitter, @Zappos is delivering a lot of happiness!

After arriving at the airport, we went to get a cab to head to Zappos. As we got in a cab, we told the driver “Zappos, please!” Can you believe that he didn’t know what we were talking about? Well, looks like there is exactly one person in world that doesn’t know who or what Zappos is, and we got him as our driver. Luckily Mark had it mapped out on his phone and we got there in about 10 minutes.

We pulled up to a corporate building that didn’t look like anything special on the outside. Once we stepped inside the doors, we realized we had arrived at Zappos. In the foyer we were greeted by two of the staff members asking if we were there for the tour. They got our name badges and grabbed our luggage so that we could catch up with the rest of the crew. The introduction video had already begun as we walked into the room, but we were only a couple minutes late. The video was just a brief explanation of the creation of Zappos, which you can also find on Wiki. Soon we were parading through the halls and got in all to the different divisions. We were greeted by everyone with a real smile and “hello!” Everyone there was happy, truly happy.

Also, most everything in the cafeteria is free, except for the vending machine, which is $0.25 for each item. 100% of proceeds go to support childhood cancer. If I remember correctly the a la carte buffet was $2.

I don’t want to go into too much detail about the tour because I don’t want to spoil it for anyone that has interest in going some day. Mark and I did get our pictures taken on the VIP thrown, and we got a free copy of the 2010 Zappos Culture Book as well as a free copy of Tony’s book, Delivering Happiness.

Delivering “WOW” to all of their customers is what Zappos strives for on a daily basis. Here at BuyOnlineNow we strive for the best possible customer service as well. In our industry there are a lot of “mom and pop” shops that don’t understand what we are doing on “world wide web.” They don’t feel that we can deliver our own happiness to our customers. Well, we can, and we have been for over 10 years now. We have a multitude of feedback that you can find on our testimonials page.

Thanks again to the team at Zappos!